American Veterinary Clinic

Al Falah Street
Abu Dhabi - UAE, BC PO BOX 31051

(971)665-5044

www.americanvet.ae

Raise a concern with us (If you find an issue or did not like your experience at our clinic!)

Trust and communication is the foundation of our success in the human-animal bond! We welcome feedback and we love hearing how good we are or what we may be doing wrong – after all nobody is perfect and we love to learn and better ourselves, that’s what smart people do! We encourage you to give us feedback as we strive to ensure your experience at AVC meets your highest expectations and we look at those areas we can improve on!

Please tell us your concerns to maintain our highest standards for the service and care for your pets.  We promise to respond to all your complaints and concerns quickly and efficiently (faster than a saluki at the desert tracks!)

 

To help you, we have made a little road map for you, well not really a road map but you get the idea:

  1. You can call us and outline your concerns with our practice supervisor, Rinoy, who will investigate and respond accordingly.                                       
  2. If you don’t like his response, which is very rare you can submit your concerns to the veterinary director on director@americanvet.ae in an email. 
  3. Your email to the director must include your concern in detail, who did what, how you felt and what was the consequences of their actions to you and or your pet. Also, because we trust you very much, tell us what possible solution you are expecting from us!

We promise to formally acknowledge receipt of your concern and will investigate fully in an unbiased manner.  We also promise to respond to you in formal speedy manner – no tortoises here!

We will give the matter a high priority but sometimes we do end up with complex issues and require a little extra time to reach a final conclusive decision, because we need to look at the facts and they may be hiding around the corner, under the carpets or couches!

We value you as our client and we mostly value your fur-kids more so every concern is important to us!